Helpdesk ticketing system

NABD’s well equipped IT Help Desk Ticketing Software enhances your productivity level because of its capability to procure and store customer interactions, requests and replies in an automated way. Due to its automated function customers get assurance that you have accepted the tickets and will be executing them in the required manner.

Benefit of Help desk ticketing system:-

·        Help desk ticketing service software, easy to configure workflow automation without program

·        Automate e-mail monitoring of IT services request

·        Comprehensive, powerful, IT service desk solution

·        Automatically convert email service request into IT tickets in the help desk ticketing

·        Automate ticket routing and escalation to the right technician at the right time

·        Associates problem tickets with IT assets and track the history of assets service request

Generate ticket status and technician performs report